Booking Policies

Appointment Deposit

When scheduling your notary appointment, a non-refundable deposit of $25 is required to secure your desired time slot. The deposit will be deducted from the total cost of your notary service upon completion. The deposit can be paid when booking your service, and the appointment will be confirmed upon receipt of the deposit.

Cancellations & No-Shows

  • Cancellations

    • If you are unable to attend your scheduled appointment, I kindly request that you notify me at least 24 hours in advance. This allows me to offer the appointment slot to another client who may be in need of my services. Please contact me via phone at (818) 694-7647, or through email at info@veronicathenotary.com

  • No-Shows

    • A “no-show” occurs when the signer fails to show up for a scheduled appointment without prior notification, or cancels with less than 24 hours notice. In such cases, the appointment deposit is forfeited for the first occurrence of a no-show or a late cancellation. I understand that unforeseen circumstances can arise, therefore, I will send you a reminder about your upcoming appointment and provide an opportunity to reschedule.

Refunds

  • Refund Eligibility

    • All notary services, once provided, may not be eligible for a refund due to the nature of the service. These services include, but are not limited to: completed notarizations that have been executed and finalized. Refunds will only be considered for payments made in advance for notary services that have not yet been rendered.

  • Refundable Circumstances

    • Timely Appointment Cancellation: If you provide a minimum of 24 hours notice for an appointment cancellation, any payment made in advance (excluding the non-refundable deposit) will be eligible for a refund.

    • Service Unavailability: If I am unable to fulfill the scheduled notary service due to unforeseen circumstances or an issue on my end, a full refund (including the non-refundable deposit) will be provided.

  • Refund Requests

    • Refund requests must be submitted via email at info@veronicathenotary.com within 3 days from the original payment date. Refunds will be processed using the original payment method. Please allow a reasonable processing time for the refund to be reflected in your account. Note that the timeframe for the refund to appear may vary depending on your financial institution.